Hospitals are built to heal. But between the white walls, endless shifts, and high-pressure environments, what often gets overlooked is the human need for warmth, connection… and nourishment.
That’s where The LifeGrain Group steps in.
With 13 locations across five major hospitals Prince of Wales, Sutherland, Hornsby Ku-Ring-gai, Liverpool, and Sydney Children’s Hospital- Randwick (opening May 2025), LifeGrain is revolutionising hospital hospitality. We’re not just here to serve food. We are serving purpose.
- Healthy, Fresh, and Always Forward-Thinking
LifeGrain doesn’t treat the Healthy Food & Drink Framework as a box to tick. We lead the way.
We’ve been 100% compliant across all sites since 2017, long before it became standard. Today, our food is prepped daily in our HACCP-certified Kitchen, using premium ingredients that meet a wide range of dietary needs, from vegan and gluten-free to nut- and dairy-free.
Our menus show that healthy and delicious aren’t mutually exclusive, they’re the new normal.
- A Portfolio Built for Every Palate and Purpose
Hospital audiences aren’t one-size-fits-all. That’s why we operate a diverse portfolio of three distinct brands plus a full-service catering division:
- LifeGrain: Our original flagship offering. Nutritious, everyday meals with a focus on balance and flavour made fresh and fast.
- Plume Café: Specialty coffee, wholesome hot meals, smoothies and nourishing elevate options expected from a high street cafe.
- Tsubu Sushi: High-quality sushi made in-house, not outsourced. Expect freshness, consistency, and cult-favourites like Chicken Katsu Handrolls and Vegetable Tempura Nigiri.
- LifeGrain Catering: From executive meetings to hospital-wide events, we deliver nourishing platters, free delivery and NSW Health vendor approval for seamless cost centre allocation.
Each brand is standalone yet unified by one mission: to serve care through food.
- Powered by Tech, Backed by Heart
Hospital life runs on urgency, so we’ve built our services to keep pace.
Whether it’s a pre-ordered smoothie on a 5-minute break or a loyalty reward for your 9th coffee, our tech ecosystem supports speed and satisfaction:
- Click & collect apps
- Self-serve kiosks
- QR code ordering
- Integrated loyalty programs with perks and surprise rewards
Our digital touchpoints aren’t just smart. They’re compassionate, easing the everyday grind of hospital work.
- Grounded in Local Leadership and Hands-On Service
LifeGrain is proudly Australian-owned and locally embedded and our leadership team is never far from the frontlines. You will see them visiting each cafe at regular intervals every week.
Each café is tailoured to the personality of its hospital community. Whether it’s introducing a self-order kiosk at Sutherland, launching mental health campaigns at Hornsby, or customising kids’ menus for Sydney Children’s – we listen, wadapt and we deliver.
- We Don’t Just Serve Hospitals, We Support Them
We’re proud to work hand-in-hand with hospital foundations and executive teams to create moments of joy and gratitude:
- Free coffees for R U OK Day, Nurses Week, International Women’s Day
- Catered Christmas lunches serving thousands of staff and volunteers
- 100% of café tips donated back to hospital foundations
- Cause-aligned campaigns co-created with health promotion teams
Because we believe food is a form of care and LifeGrain’s café spaces can be a source of community.
With 13 thriving locations across 5 hospitals, LifeGrain is more than a café operator. We are a hospitality partner rooted in purpose.
Join us in making hospitals more human, one meaningful meal at a time.